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 The Global Head of Infrastructure is a senior executive position reporting to the Global VP Engineering. The position includes responsibility for recruiting, structuring, and managing a world-class global infrastructure team headquartered in London but including hubs in NYC and Tokyo. The position may be based in NYC (where the CEO is based) or London, although candidates will be required to spend sufficient time in London to manage a transition to a multi-homed, focused, and effective IT organization.

Launch and Expansion

In little over a year of operation, a Hailo hail is accepted around the world every five seconds from Hailo’s global network of 25,000 drivers and hundreds of thousands of passengers. Launched in November 2011, Hailo is available in London, Dublin, Toronto, Chicago and Boston - and coming next to New York, Tokyo, Washington DC, Madrid and Barcelona. Sales exceed $100M and the consumer and driver appetite for Hailo is unstoppable.

Investment

Hailo has raised over $50M from the best investors anywhere, including Union Square Ventures, Accel Partners, Wellington Partners, Atomico Ventures, Sir Richard Branson, top Japanese telco KDDI, and Janice, our CEO's mother.

In 2012, Hailo raised $30.6M in a Series B financing led by USV. In conjunction with the funding, the company expands to Tokyo, in partnership with new investor KDDI, a Japanese telecom company. The company hired Kiyotaka Fujii, formerly of SAP and LVMH, to lead the firm's push into Japan and Asia, as well as Tom Barr, former head of Starbucks’ Coffee Business, as its US President and COO.

How We See Ourselves: Your Challenge

We see ourselves first and foremost as a technology development business, building a global, real-time resource matching and exception-management platform. We dream of adding 9s to our on-time pickup and overall satisfaction indices and automating management of even the wildest of exceptions. To do this, we need to push the limits of smartphones, supporting infrastructure, real-time optimization algorithms, voice interaction, large-scale data analysis, travel time and demand forecasting − the works. We are passionate about the mass distribution network we are building – and how much more we could do with it than just arranging transportation. We do all of this in the context of simultaneously building a real business, handling tens of thousands of transactions per day, and turning over hundreds of millions of dollars.

The Role

You scoff at 99.9%. You have the architectural, technical and process skills to take Hailo to the next stage and ensure it runs with the consistency of a utility – while building new products and services like a startup. You’ll re-craft the foundations of our global, resilient and scalable cloud-based infrastructure using top-class technology, a team committed to innovation, and the flexibility of a business with limited legacy. You love the challenge of rolling out a global platform in record time – and watch it sing. You don’t mind the 24/7 – and you have the skills and experience to lead a team to ensure comprehensive cover and response.

You’ve built and maintained highly scalable, highly automated, resilient cloud infrastructures from the ground up in the toughest of environments, and you have the scars to prove it. And you’ve managed teams in a regional/global environment where distributed working is a way of life, and cross-time zone and cross-cultural communication is second nature.

Your challenge is to create a global infrastructure team following the sun from NYC to London to Tokyo, and creating the systems, processes, and structure to ensure high uptime and rapid response to issues in a highly dynamic, real-time environment.

The position is global in scope and includes responsibility for recruiting, structuring, and managing a global infrastructure team headquartered in London but including hubs in NYC and London. The position may be based in NYC (where the CEO is based) or London, although candidates will be required to spend significant time in London to start.

Skills and Experience

Requirements:

• 10+ years running a global IT Operations/Infrastructure team in a mission-critical, cutting-edge environment, consisting of primarily cloud infrastructure (AWS, Rackspace)
• Experience managing a global in-house, world-class infrastructure team
• Experience managing a team of 20+
• Experience of real-time high scale content delivery environments in the mobile space
• Disciplined and process-driven – you work methodically and are a stickler for documentation and process to identify and avoid risk

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