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Support Engineer

Job Category:
Architecture and Engineering
Career Level:
Mid Career (2+ years of experience)
Job Type:
Full Time/Permanent
Positions:
1
Company Name:
AOL Platforms
City:
New York
Country:
USA
Description: AOL Platforms enables the world's top marketers and media brands to reach consumers
across desktop, mobile, tablet and TVs with impact through premium experiences,
programmatic buying and performance driven campaigns. It is the global partner of choice for leading publishers, advertisers and agencies seeking to maximize the value of their brands online. The entities in AOL Platforms include: ONE by AOL, Advertising.com, Adap.tv, ADTECH, The AOL On Network, AOP, Be On, MARKETPLACE, and Pictela.

Aol On Network Support Team is looking for a Support Engineer to join our team.  As a member of this team, you will be responsible for resolving technical issues and troubleshooting problems while interacting with end users, both internal and external costumers.  You will be expected to provide a high level of service, be attentive to customers’ needs and requirements, while fulfilling the Service Level Agreement (SLA) requirements.

About AOLOn Network

Passionate, curious, creative? Our employees have helped to create popular and engaging online products and destinations that attract over 150 million unique visitors each month globally. As a result, AOL is a leading global web services company with a substantial worldwide audience, a suite of powerful web brands and industry leading products, and one of the largest advertising networks in the United States. We look for people that are exceptionally imaginative, collaborative, and truly psyched about our mission to inform, entertain and connect the world. 
 
5min Media, now known as AOLOn Network is the world’s leading next generation digital cable network, reaching millions of individuals each month across the Web. AOLOn Network reaches its unique audience through every digital consumer touch point providing its highly engaged viewers with a menu of options to experience the best in content. The AOLOn Network library consists of acclaimed original AOL productions as well as premium programming from the largest broadcasters, cable networks, and the best pure-play, online media companies." Founded in 2006, 5min Media was recently acquired by AOL in Sept 2010 and will continue its rapid growth.
 
With headquarters in New York City and offices in Tel Aviv, AOLOn Network is the driving video technology behind AOL as well as thousands of affiliate partner sites.
 
Responsibilities
  • Provide comprehensive support for our customer base, meet or exceed the standards of service outlined in our Service License Agreement (SLA), ensure the highest level of customer satisfaction, and provide timely and accurate communication of issues status and resolution to the customers
  • Ability to establish and maintain effective working relationships with managers and employees, along with working with external customers
  • Troubleshoot and track technical issues, via Salesforce ticketing solution
  • Taking ownership of technical issues and work with other teams to resolve more advanced issues when necessary
  • Work occasionally at the weekend from Home.
 Skills and Qualifications
  • Bachelors degree in a technical major
  • Proficiency in web debugging tools such as Firebug
  • Basic knowledge of HTML, JavaScript, CSS
  • Deliver results in a fast-paced, deadline-driven environment that requires ability to handle multiple tasks simultaneously without compromising quality
  • Strong interpersonal skills and the ability to work independently as well as in a team environment
  • Self –motivated, detail-oriented and organized
  • Excellent troubleshooting, problem solving, and analytical skills
  • Preferred Experience in Technical Customer Support.
  • Preferred knowledge of mobile devices
  • Preferred experience with FreeWheel, or other  ad servers