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Technical Operations Engineer

Job Category:
Computer and Information Technology
Career Level:
Entry Level (Less than 2 years of Experience)
Job Type:
Full Time/Permanent
Company Name:

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Aol Platforms
 is the global partner of choice for leading publishers, advertisers and agencies seeking to maximize the value of their online brands. We have strategically combined the strengths of our premium brands including, Sponsored Listings (ASL), ADTECH, The AOL ON Network, Retarget, Pictela and Simply put, we offer publishers a one-stop shop for global advertising solutions to help increase yield through a rich and broad set of platforms, formats, and technologies.

Our Baltimore office is hiring a full time Technical Operations Engineer to join the growing team due to new platforms being created from the ground up. 

As a member of Technology Operations, the Operations Engineer's (OE) responsibilities extend across two major functional areas - the operational health of application systems in a 24x7x365 Internet production environment and the integration of changes to component applications produced by development teams. The OE accomplishes this by applying a diverse set of technical skills and experiences across a multitude of application and infrastructure technologies, and by maintaining excellent relationships with technology and business stakeholders.

The primary focus for this particular position involves working on a team responsible for the support and maintenance of large data processing systems related to adserving technologies. Some of the technologies used and supported include Hadoop, Membase/Couchbase, MongoDB, Apache, Tomcat, Perl, and Java. Additional responsibilities will extend to maintaining metrics and processes associated with capacity management.
Duties and Responsibilities:

  • Act as Technology Operations representative within Aol Advertising’s SDLC, speaking to operational requirements, design considerations, and production impacts for new development efforts. In turn the Operations Engineer owns various tasks within the SDLC, along with the final application products of these efforts and their integration into production. 
  • Research, design, develop and implement solutions for fault, performance, capacity, and configuration management for applications. 
  • Identifies production stability concerns via break point and impact analysis. Designs, develops and implements remediation plans to address. 
  • Designs, develops, and implements documentation or tools appropriate to the maintenance of application platforms. 
  • Mentors Technical Support and Operations Engineering team on technical aspects of supported applications. 
  • Provide Tier 2 support to issues escalated from Technical Support team. Interface with development teams to resolve Tier 3 ‘in code’ issues. On-call support for escalated off-hours issues. 
  • Execution and maintenance of internal SLAs developed with business stakeholders. 

Required Skills:

  • Systems Administrator level expertise with Linux operating systems. Experience managing large Linux server fleets highly desired. 
  • Experience installing and administering software packages.
  • Grasp of Internet network concepts, protocols and associated services (TCP/IP, HTTP, FTP, SCP, DNS). 
  • Basic scripting experience to produce solutions and perform troubleshooting.
  • Functional experience relational databases and SQL. Candidate must be capable enough in SQL to author data extraction and transformation queries to investigate performance and troubleshooting. 
  • Functional understanding of application development. Ideal candidate will have some implementation experience in a 3rd or 4th generation language, be capable of understanding and deconstructing program flow, and be conversant with developers on design and implementation options. 
  • Understanding of SDLC practices, including requirements gathering, design, impact analysis, implementation, testing, deployment, remediation and operation. 
  • Strong, methodical troubleshooting skills. 
  • Very strong analytical skills. Candidate will frequently be required to analyze and predict performance capabilities of a given application system. 
  • Strong communication (both verbal and written) and customer service skills. Ability to exchange information with technical and non-technical individuals in a clear and concise manner. 
  • Ability to work harmoniously and effectively as part of a team. 

Education and/or Experience:

  • Bachelor’s degree in Computer Science or related discipline AND
  • 3+ years in a technical role involving applications operation and management, preferably in a 24-7-365 production environment.
  • Linux experience is a must.