Project Manager / Solutions Consultant

About iMerit

iMerit is a unique for-profit company with a social impact mission. We specialize in providing data services to global clients. Founded by successful entrepreneurs in Silicon Valley, we employ marginalized youth and women who have been trained in digital skills. This workforce provides critical services such as data enrichment, sentiment analysis and data classification.

Our customers range from large, enterprise organizations to high-impact tech and ecommerce companies. We work with their most innovative teams in Machine Learning, Computer Vision, Product Experience and Data Science.

Our funders include Omidyar Network and the Michael and Susan Dell Foundation.  With 800+ employees, we are an agile and fast-paced global startup with growing revenues and hands-on leadership.

About the Role

As a Project Manager you are working closely with the Sales team’s efforts to engage with prospective clients and translate their often custom requirements into a full-fledged end-to-end data processing solution.

In order to establish new processes you will be working with the Sales team, prospective and current clients, and the India-based Project Delivery team. You will also have the opportunity to design, coordinate and product manage in-house development of custom tools, platforms and workflows.

This is a role for self-directed learners, creative thinkers and workplace chameleons. You will need to be adaptive, curious and resourceful and enjoy working with a diverse young team.

Responsibilities:

• Work with customers and prospective customers to deeply understand their proposed use case(s) and propose solutions based on iMerit’s core offerings, technology and workforce capability

• Lead newly engaged customers through any technical sales consultation and project implementation phase, while building trust in the solutions offered by iMerit

• Work as bridge between Sales, guiding their understanding of project implementation, and Project Delivery (responsible for actually delivering quality work). This requires a strong ability to multi-task, and switch gears between teams with competing priorities.

• Provide consultative proposals and findings to clients in an organized and accessible manner. This includes a combination of data analysis, development of workflow proposals, and the ability to clearly map out process and values provided by the iMerit team. While heavily consultative, the ability to win (and maintain) client trust is of great importance.

• Manage multiple projects simultaneously, including the project design, development, implementation and delivery

Required Experience/Skills:

• Minimum 3 years experience and success working in a customer-facing role

• Prior experience managing a variety of projects and accounts, at different stages of development

• Ability to work interculturally and in a distributed team

• Interest (and openness) to travel (India and California)

• Self-directed learner and hands-on problem solver

• Comfortable working with numbers and data

• Prior experience in Account Management, Project Management, Customer Success or Pre-Sales Consultation

• Desire to learn independently about market trends, technology and concepts in Machine Learning/Data Science field

Ideal Candidate Traits/Experience:

• Experience working for an international company

• Experience working with remote teams

• Experience working in/with India

• Prior work history with crowd-sourcing/outsourcing

• Moderate to advanced Excel knowledge

• Basic knowledge of SQL and other databases

• Interest in social impact

• Basic familiarity with programming languages such as HTML, PHP, Python, R

• Based in San Francisco Bay Area a plus (Remote OK)

Location: Remote