Customer Support Technician

The Consolidated Court Automation Programs (CCAP) is seeking qualified candidates for a full-time LTE Customer Support Technician.The CCAP Customer Support department is responsible for supporting an efficient computing infrastructure throughout the Wisconsin Court System, which includes computers, peripherals, and networking equipment for over 2800 users in 80 remote locations.

LOCATION: Madison, WI with a minimum of 25% statewide travel required.

DURATION: 12 months

RESPONSIBILITIES: (1) Provides technical phone support to Wisconsin Court System users (75%); (2) Installs, configures and troubleshoots computer hardware and software in county courthouses and court system offices throughout Wisconsin (20%); (3) Reacts to technical emergencies and takes appropriate action (5%).

QUALIFICATIONS:Required: (1) Experience providing phone-based customer support; (2) Training or experience in computer hardware and software support and maintenance; (3) Experience installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals; (4) Ability to lift heavy objects;(5) Valid Wisconsin driver’s license. Preferred: (1) Experience supporting Windows Server; (2) Experience supporting Remote Desktop Services (Terminal Services); (3) Experience supporting Active Directory and Group Policy; (5) Experience supporting Local Area Networks; and (6) Experience supporting Wide Area Networks.

DEADLINE: Applications will be accepted until the positions are filled. The Wisconsin Court System will provide reasonable accommodations to qualified applicants when requested.For additional information on the court system visit our website at www.wicourts.gov